What to Expect from a Professional House Cleaning Service
Quick Answer: A professional house cleaning service brings all their own supplies and equipment, does not require you to be home, assigns consistent cleaning teams to your home, accommodates pets, accepts credit cards and checks, and allows cancellation with at least 2 business days notice. Tipping is appreciated but never expected.
Supplies and Equipment
Professional cleaning companies bring everything needed to clean your home. At A Better House Cleaning Company, our teams arrive with high-quality green cleaning products, HEPA-filter vacuums, microfiber cloths and mop pads, and ostrich feather dusters. We choose products and equipment that deliver a thorough clean while being safe for your family, pets, and surfaces.
If you have a preference for specific cleaning products — perhaps due to allergies or personal choice — we are happy to use products you provide.
Do I Need to Be Home?
No. Most of our clients are not home during service. Our cleaning technicians are trained professionals who know exactly what to do. Many clients provide a key, garage code, or smart lock access so our team can clean while they are at work.
Will I Have the Same Cleaning Team?
We assign a specific lead cleaning technician to your home, and they will be there for every cleaning. This builds trust and familiarity that leads to the best results.
Pets in the Home
We love pets and treat them like our own. You do not need to put them up on cleaning day. If you have a territorial or protective animal, let us know in advance and we will find a solution that works for everyone.
Payment Options
We accept credit cards and checks. Payment is due at the time of service — leave a check on the counter or we can charge your credit card on the day of cleaning.
Cancellation Policy
If you need to skip or cancel, contact us no later than 2 business days before your appointment. Cancellations after noon the day before are subject to a $50 fee. Same-day cancellations are charged at the regular rate.
Extra Tasks and Special Requests
Unlike franchise operations, we have the flexibility to accommodate special requests. Inside the fridge? Inside the oven? Just call the day before and we will quote you a price for the additional time.
Tipping
Tipping is never expected, but always appreciated for work well done. Our employees earn competitive wages, so tips are a bonus — not a necessity.
Frequently Asked Questions
Do house cleaning services bring their own supplies?
Yes. Professional cleaning companies bring all supplies and equipment including vacuums, mops, cloths, and cleaning products. A Better House Cleaning Company uses high-quality green products, HEPA-filter vacuums, microfiber cloths, and ostrich feather dusters.
Do I need to be home during house cleaning?
No. Most clients are not home during cleaning. Professional cleaners are trained, background-checked, and insured. You can provide a key, garage code, or smart lock access.
Will I get the same house cleaner every time?
At A Better House Cleaning Company, yes. We assign a specific lead cleaning technician to your home and they will be there for every cleaning.
Can house cleaners work around pets?
Yes. Professional cleaners are experienced with household pets. You do not need to put them up on cleaning day. If you have a territorial animal, let the company know in advance.
How much should you tip house cleaners?
Tipping is not expected but appreciated. $10 to $20 per cleaner per visit is common for those who choose to tip. Many clients tip extra during the holidays.
What is the cancellation policy for house cleaning?
Most professional cleaning companies require at least 2 business days notice. Late cancellations typically incur a $50 fee, and same-day cancellations may be charged the full rate.
Need Professional Help?
Our team is ready to answer your questions and help with your next project.
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